Operations Manager Job Description

In order to ensure your professional resume will support your goals, use this operations manager job description to inform what you should highlight on your resume.

By reviewing job description examples, operations managers will be able to identify what technical and soft skills, credentials, and work experience matter most to an employer in your target field.

Manage overall operations and is responsible for the effective and successful management of labor, productivity, quality control, and safety measures as established and set for the Operations Department. The experienced operations manager will ensure safe and efficient operations. Serve as a company representative on regulatory issues. Enhance the operational procedure, systems, and principles in the areas of information flow and management, business processes, enhanced management reporting, and look for opportunities to expand systems. Carry out supervisory responsibilities in accordance with company's policies and applicable laws.

Operations manager duties and responsibilities may include interviewing, selection, and hiring; training new and existing employees; planning, assigning, and directing work; authoring and discussing with employees performance appraisals; addressing employee performance and corrective action plans; employee motivation and rewards. Organizing the budget of the company in collaboration with the director.

The operations management role requires a bachelor's degree in area of specialty and eight to 10 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Rely on extensive operational management experience and judgment to plan and accomplish goals and key performance indicators. Perform a variety of tasks. Lead and direct the work of others. A wide degree of creativity and latitude is expected. Typically reports to the chief operating officer and top management. Directly manages and directs Operational staff.

Operations manager responsibilities:

Recruit, select, train, assign, schedule, coach, counsel, and discipline employees
Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions
Plan and review compensation actions; enforcing policies and procedures
Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends
Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions
Develop operations systems by determining product handling and storage requirements; develop, implement, enforce, and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management, and shipping
Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes
Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Accomplish operations and organization mission by completing related results as needed
Meet or exceed operations labor budget expectations
Manage staff levels, wages, hours, contract labor to revenues
Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees
Run a safe, injury/accident free workplace
Responsible for all aspects of vehicle and heavy equipment rentals
Establish contracts and pricing and ensuring proper maintenance and serving as primary liaison with utilities and local government agencies, such as fire, police, health, and safety agencies
Manage relationships with key operations vendors
Track vendor pricing, rebates, and service levels
Review and approve all operational invoices and ensure they are submitted for payment
Serve as primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site. In particular, this includes any issues on-site at client facilities, such as breaking a fence or tape residue on flooring
Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
Work closely with GM and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.
Communicate all operating policies and/or issues at department meetings
Work closely with the inventory manager and team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data, and reduce sub-rental expenses
Communicate with legal counsel and safety department to ensure all processes remain compliant with OSHA health and safety regulations and other governmental regulations

A well-crafted resume skills section, highlighting your relevant skills for an operations manager position, will help your resume beat the Applicant Tracking System (ATS), which is the first step to getting your application noticed. Use the operations manager top skills and proficiencies below to help you effectively write your resume.

Operations manager skills & proficiencies:

Leadership
Conflict Management
Organization
Decision-Making
People Management
Data Entry Skills
Data Processing Skills
Dependable
Reporting Skills
Deadline-Oriented
Budget Development
Critical Thinking Skills
Problem Solving Skills
Planning and Organizing
Excellent Communication Skills
Persuasiveness
Influencing and Leading
Delegation
Teamwork
Negotiation
Adaptability
Stress Tolerance
Business Negotiation
Critical Thinking and Problem Solving Skills
Team Work
Project Management
Business Management
Financial Management
High-Level HR Duties

Operations Manager Job Description (Examples)